Support options

To get in touch with support, please send an email to [email protected]

PlanFreeStarterBusinessEnterprise
Self-help resources
Hours of Availability9/519/5124/7
Initial response times2L1: Critical4 Hr2 Hr1 Hr
L2: High12 Hr6 Hr2 Hr
L3: Major2 Business Days1 Business Day8 Hr
L4: Minor4 Business Days2 Business Days24 Hr
Escalation Management
Development Escalation Priority
Price3FreeBundled with
Starter
license
Bundled with
Business
License
Bundled with
Enterprise
License

19/5 Support: Hours of coverage include 9am to 5pm for the Central European Standard Time Timezone Monday through Friday.

2Initial response times: Full descriptions of severity levels are as follows:

  • Critical: Service is down or major malfunction affecting business and high number of staff. No known workaround is available
  • High: Serious degradation of service performance of functionality. Acceptable processing alternatives or workarounds exist which yield the desired result.
  • Major: Application issue that has a moderate impact to the business. Acceptable processing alternatives or workarounds exist which yield the desired result.
  • Minor: Issue or question with limited business impact. Appropriate processing results can be obtained by working around the fault.

3​Custom Online/video training is available for an additional fee. Contact [email protected] for more information.

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