{"id":10091,"date":"2022-10-20T14:58:42","date_gmt":"2022-10-20T14:58:42","guid":{"rendered":"https:\/\/wp-dev.everviz.com\/?page_id=10091"},"modified":"2023-03-01T13:02:39","modified_gmt":"2023-03-01T13:02:39","slug":"support-options","status":"publish","type":"page","link":"https:\/\/www.everviz.com\/support-options\/","title":{"rendered":"Support options"},"content":{"rendered":"\n<p>To report issues or contact support directly, please send an email to <a href=\"mailto:support@everviz.com\">support@everviz.com<\/a>. The <a href=\"https:\/\/forum.everviz.com\/\">forum<\/a> is available for general support inquiries.<\/p>\n\n\n\n<div id=\"everviz-table-YnXN9cdmQ\"><script src=\"https:\/\/app.everviz.com\/inject\/YnXN9cdmQ\/?v=7\" defer=\"defer\"><\/script><\/div>\n\n\n\n<p><sup>1<\/sup>9\/5 Support: Hours of coverage include 9am to 5pm for the Central European Standard Time Timezone Monday through Friday.<\/p>\n\n\n\n<p><sup>2<\/sup>Initial response times: Full descriptions of severity levels are as follows:<\/p>\n\n\n\n<ul>\n<li>Critical: Service is down or major malfunction affecting business and high number of staff. No known workaround is available<\/li>\n\n\n\n<li>High: Serious degradation of service performance of functionality. Acceptable processing alternatives or workarounds exist which yield the desired result.<\/li>\n\n\n\n<li>Major: Application issue that has a moderate impact to the business. Acceptable processing alternatives or workarounds exist which yield the desired result.<\/li>\n\n\n\n<li>Minor: Issue or question with limited business impact. Appropriate processing results can be obtained by working around the fault. <\/li>\n<\/ul>\n\n\n\n<p><sup>3\u200b<\/sup>Custom Online\/video training is available for an additional fee. Contact sales@everviz.com for more information.<\/p>\n\n\n\n<p>Rev. 1.1<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To report issues or contact support directly, please send an email to support@everviz.com. The forum is available for general support inquiries. 19\/5 Support: Hours of coverage include 9am to 5pm for the Central European Standard Time Timezone Monday through Friday. 2Initial response times: Full descriptions of severity levels are as follows: 3\u200bCustom Online\/video training is [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support options - everviz<\/title>\n<meta name=\"description\" content=\"9\/5 Support: Hours of coverage include 9am to 5pm for the Central European Standard Time Timezone Monday through Friday\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.everviz.com\/support-options\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support options - 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